Customer Support Representative- All Makes

Description

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US) - Iowa - Rock Valley
Function: Customer & Product Support
Title: Customer Support Representative- All Makes - 94273
Onsite/Remote:Partial Remote Position

This position is eligible for a partial telework schedule arrangement at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

As a Customer Support Representative - All Makes for John Deere A&I Products located in Rock Valley, IA, you will provide timely and professional assistance to respond to a variety of customer inquiries. In addition, you will:

• 
  Assist our dealers and resellers via telephone, email, or online chat.
• Field questions or assist in placing orders, tracking shipments, providing lead times.
• Support marketing programs and many other responsibilities within customer service call center.

VISA Sponsorship is NOT available for this position

• 
  Excellent verbal and written communication skills and interpersonal skills
• Ability to learn and operate multiple business systems like SAP, AS400, Microsoft products
• High level of attention to detail and accuracy
• Strong organizational and time management skills
• Ability to work effectively in a virtual team environment

• 
  Bilingual (French/Spanish/English) communication skills (not required)
• Experience working in a call center environment
• Familiarity with call center concepts including call queues, quality, and wait times
• Customer support experience with customer interaction regarding products, parts, and services
• Previous SAP, or AS400 experience

Ideally you will have a degree or equivalent related work experience in the following:

• Degree or working towards a degree in Marketing, Agriculture, Business, or other related discipline.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• 
  Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Benefit Pension)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

Click Here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.